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General Questions
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What does shipping cost?
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- Shipping is included at no additional charge for all orders over $5000 list price. For orders under $5000 list price, there is a flat shipping charge depending on the destination. Please contact us for more information.
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How do I order Longboard Samples?
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- Samples can be ordered from our website here. You are able to order all of the profiles that we have available as well as all of the woodgrain, solid color, and naturally aged metal finishes we are currently offering.
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How do I register a warranty for my Longboard Products?
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- You can find a copy of the warranty at https://longboardproducts.com/warranty. You will need to download and complete the 15-year warranty, then you will send the completed form, as well as the materials invoice, to warranty@longboardproducts.com. There we will review the document and register the warranty for you.
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Can I Pay You to Rush my Order?
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- We do not accept rush orders. All orders are produced as quickly as possible.
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Can I Return Material?
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- Due to the custom nature of our product, we do not accept returns.
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Do you stock material?
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- No, everything is made to order. We do, however, stock our touch-up pens and quick screen clips.
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Are furring strips required on the wall before installing Longboard?
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- In some cases, because our quick screen clips provide a narrow ventilation and drainage path, Longboard has been installed directly to the building substrate. However, we always recommend using ½” furring strips. Always contact your local building authority and consult with your building envelope engineer.
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What do I do if a Longboard product gets scratched?
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- We offer touch up pens to fix those areas. Please contact us to order.
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